PESCO Helpline (118) & Complaints – Complete Online Guide

Common billing Problems & Their Solutions

PESCO consumers may face different types of billing and service-related issues. Below are the most common electricity bill problems and guidance on how they are addressed through official support channels.

Overbilling or Excess Units Charged

An unexpectedly high PESCO electricity bill is one of the most frequent complaints. Overbilling may result from incorrect meter reading, estimated billing instead of actual reading, incorrect tariff slab application, arrears adjustment, or data entry errors in the bill. Sometimes, late meter reading may also cause activation of the next tariff slab. See details Tariffs and Units page.

Consumers should carefully compare the current bill units with previous months and verify whether the reading is marked as “estimated.” Meter readings and meter reading date should also be checked and compared with previous month. Slab rate applied should also be checked.

If the bill appears incorrect, you can register an overbilling complaint through the 118 PESCO helpline, the CCMS (Customer Complaint Management System) managed by PITC, or by visiting your local Subdivision Office with your latest bill copy and 14-digit Reference Number.

Wrong Meter Reading

Incorrect meter reading recorded by the meter reader may result in a surprisingly inflated PESCO bill. This wrong data is fed into the billing system sometimes generates an estimated bill. A late meter reading also result into unfair increased bill, because the units of the extra days may hit the next Tariff Slab.

Consumers should compare the reading on the bill with meter reading immediately as they receive an unexpected bill. Any significant difference may indicate an error. Also look for a mention of estimated reading or estimated bill on the bill copy.

In case of an error or suspected error complaint can be registered through 118 PESCO Helpline, the CCMS portal or by visiting the local PESCO office. The complaint may be reviewed and verified by the relevant office.

Bill Payment Not Updated

Sometimes a bill payment is successfully made and amount is deducted from your account but PESCO bill shows an unpaid status. This may happen due to processing time, payment channel delays or error in entering the reference number.

First, recheck the reference number entered for mistakes. Then check payment status in your  bank account or wallet. Allow some time for the payment status to update in the system (usually 24 – 48 hours). If still not updated, register your complaint using 118 PESCO Helpline , CCMS portal or visit the local subdivision office with your PESCO bill copy and payment proof like a digital receipt or Transaction ID.

For payment methods and processing details, see our PESCO Bill Payment Guide.

Bill Not Recieved

This is a common problem. Sometimes the bill is not delivered in time before due date or gets misplaced. Even in this situation we are expected to pay our electricity bill dues within specified time to avoid late payment surcharge.

In such a situation you need a duplicate bill. The PESCO Duplicate bill can be retrieved online by using your 14-digit Reference Number or Consumer ID. If the bill does not show online you can register a complaint on 118 PESCO helpline or CCMS (Customer Complaint Management System) portal or by visiting your local PESCO office. While contacting support keep your reference number and consumer ID with you.

Tariff Miscalculation (Wrong Category Applied)

Very rarely a PESCO bill may be wrongly categorized such as commercial instead of domestic. This can result in a significant increase in the bill amount application of a different tariff rate and slab.

It is therefore important to check the category mentioned on your PESCO electricity bill, particularly if the bill amount appears higher than usual. You can use our PESCO Bill Calculator to get an estimation of your bill.

It is therefore important to check the category mentioned on your PESCO electricity bill, particularly if the bill amount appears higher than usual. If you find a wrong category written on your bill you should file a complaint either on 118 PESCO Helpline, the CCMS (Customer Complaint Management System) online portal or visit the local Subdivision PESCO office. Carry supporting documents with you such as your old PESCO bill or any proof of your connection type for verification.